I had the pleasure of talking retail with Christopher Lombardo of Strategy Magazine last week. The future of frictionless. Machine learning. Amazon Go. McGill and Couche-Tard’s Innovation Lab. All things the future of retail. Check it out below.
The Force of Frictionless Retail | By Christopher Lombardo, Strategy Magazine
“While psychics claim they can see the future by palm reading, palm reading is already the present at Amazon.
The retailing giant recently rolled out the Amazon One – which lets buyers hover their hand above a scanner to pay for goods in retail – to eight Seattle-area Amazon bricks-and-mortar stores, including its Amazon Go convenience and grocery concepts, after first announcing the tech last fall.
It’s the latest development in Amazon’s exploration of “frictionless retail,” a concept that has become linked to the tech giant in the minds of many, which allows people to skip the checkout and “just walk out” with their purchases, using a variety of technology to charge them.”
“The ROI for this concept is proven, and the concept has become normalized, so now it’s up to retailers to step up”
Read more at Strategy Online.
About the Author
Lindsay Angelo is an award-winning Futurist, Strategist Consultant, TEDx Speaker and MBA. She's advised Fortune 500 companies, governments, NGOs, entrepreneurs, think tanks, and celebrities - all the while creating a nomadic lifestyle rooted in travel, family and community. She is also the founder of Futurist-in-50-days, supporting impact-driven professionals, teams and organizations in learning to think and lead into the future. Named a Woman to Watch and Global Innovation Leader, Lindsay's delivered over 100+ keynotes and has worked with organizations including lululemon, Unilever, the LEGO Group, Snapchat and the Human Potential Institute. Her experiences culminate in what she refers to as her sweet spot - where strategy, innovation and foresight intersect, where the rational meets the emotive, where facts meet insights and where logic meets creativity.
